Frequently Asked Questions
Do you have a physical shop?
Yes we do!
We're at Shop 12, 28 Mitchell Street, Riverview, in Ipswich, Queensland, Australia. Look us up on Google Maps for exact directions.
Our hours are:
Monday - 930am to 2pm
Tuesday - 930am to 2pm
Wednesday - 930am to 2pm
Thursday - 930am to 2pm
Friday - 930am to 2pm
Saturday - CLOSED
Sunday - CLOSED
Keep an eye on our socials & google for any sudden changes.
Do you have Click & Collect?
YES! Orders are typically ready within 1hr, during our standard business hours. You will receive a text and/or email notifying you it is ready.
Do you post worldwide?
Usually yes, but at the moment we have had to suspend our international shipping.
HELP! I ordered the wrong item!
Don't stress, we've got you. As long as we haven't shipped the item, we can change your order or refund any or some of your items.
Just let us know ASAP by replying to your order confirmation so we don't post it off to you, as we can't get it back once it's left.
Do you offer bulk or wholesale lollies?
Yes, we offer bulk bags! If you can't find it on the website, please contact us with details of the items you are wanting.
How do I receive my free bag of lollies?
We have a special of Buy 5 bags, get 1 Free. This offer is available for all our bags of pick & mix lollies (both mixed & single varieties, but not including custom pick & mixes). Ensure you add all 6 bags to your cart and the cheapest will automatically be marked as FREE!
Why isn't my sour lolly sour?
Sourness is surprisingly subjective! What one person finds mouth-puckeringly sour, another person may only find slightly tangy. Everyone's taste buds are different, so the same lolly can taste very different from one person to the next.
In Australia, confectionery containing citric acid, malic acid or tartaric acid must be classified as a sour product. However, the level of sourness you experience will still depend on your individual taste and tolerance.
Can I make my own pick & mix bag?
No sorry, we no longer offer custom pick & mix bags, however we do highly recommend Stacks of Lollies for all your custom pick & mix needs.
Do you have chocolate?
Yes, instore we have chocolate all year round. However, when it comes to shipping, we only ship mid-Autumn through Winter as it's too hot throughout the rest of the year.
Do you have Gluten Free, Vegan, Halal or Gelatine Free ?
Yes, we stock a range of products that may be Gluten Free, Vegan Friendly, Halal Certified or Gelatine Free.
We take care when adding these dietary labels to our website, but we always recommend checking the product packaging and ingredient information before consuming, particularly if you have an allergy or dietary requirement.
Halal Certified: We only label a product as Halal when the manufacturer states that it is Halal certified on the product packaging or provides certification. We do not determine whether a product is Halal based on its ingredient list alone.
Vegan Friendly: We only label a product as Vegan when the manufacturer identifies it as Vegan or Vegan Friendly. We do not classify products as Vegan based solely on our own interpretation of the ingredients.
Gelatine Free: Products in our Gelatine Free collection are products where we have checked the available ingredient list and gelatine is not listed as an ingredient. This does not necessarily mean that the product is Vegan or Halal. Ingredients and manufacturing processes can change, so we recommend checking the packaging before consuming.
Gluten Free: Products that arrive from the manufacturer individually packaged and sealed may be labelled Gluten Free where the manufacturer identifies them as such. These products remain in their original sealed packaging and are not opened or repacked by us.
Our Pick & Mix lollies are handled and packed in the same area, including products that contain gluten. While an individual lolly may be identified as Gluten Free by its manufacturer, we cannot guarantee that our repacked Pick & Mix products are free from cross-contact.
We also use packing peanuts in many of our parcels. These are packaging materials used to protect products during delivery and should not be consumed. Some varieties of packing peanuts do contain gluten.
If you have a serious allergy, intolerance or specific dietary requirement, please contact us before ordering if you need further product information.
Peanut Allergy?
Our pick and mix lollies are packed in the same area as our Peanut products are. While the area is specifically cleaned before handling peanuts, we cannot guarantee there will not be some contamination as they are prepared in the same area. As some allergies are life threatening, we would rather you be safe and err on the side of caution.
Are you on social media?
Of course! isn't everyone?!
You can even ask to have your order packed on TikTok, just add a comment in the note section of the checkout.
You'll find us on Facebook & Instagram too.
We have now joined whatnot and hold Rapid Lolly Auctions there. If you haven't already, use THIS LINK to join, whatnot will reward you with $15 to spend on your first order.
Why do you need my address, phone number & email?
Don't worry, we hate spammers and telemarketers as much as you do.
Your address is needed for delivery, as is your phone number. Your email is needed for confirmations and communications. If there is an issue or question about your order, we will also try to reach out to you via email (so we don't interrupt your day), or phone if we can't get in touch.
My order doesn't look like the photo?
Especially when it comes to the mixed bags, your order will almost 100% vary to what is pictured. Quantities & flavours aren't guaranteed, but we do try and give you a nice variety.
Sometimes, colours may appear different in real life compared to the screen.
I don't like the lollies I bought, can I get a refund?
Head on over to our Refunds & Returns page for full details but in short, if the package is opened and you realise you don't like a particular lolly, we are unable to refund.
Do you offer PR boxes?
Yes, but there are terms & conditions (aren't there always!).
The best way to go about it, is for either yourself or your manager to contact us stating your platform/s, username/s, and the type of uploads you intend on doing. We can then assess and ensure it aligns with our brand. If both yourself and us agree, we will arrange the contract.
But please note, we don't accept applications for creators under the age of 18yrs, no content is to show/involve children under 16yrs, swearing, smoking, vaping or illegal substances used/referenced.